Senior Customer Experience Specialist

We have an opportunity for a Senior Customer Experience Professional with English (Nordic is a plus) to join us at Honeywell in Katowice, PL. To be successful in this role, you will have the ability to work with the client and speak fluent English. Logistic background is a plus. This is a hybrid role, 3 + 2 days model.

Honeywell

Our Safety and productivity solutions helps create faster, more seamless, agile, and efficient supply chains, better protect human health, improve worker safety, and help meet sustainability goals by leveraging connectivity, advanced data analytics, software, robotics, sensors, advanced materials and integrated human and automated systems.

Helping organizations become more connected to make our world smarter, safer, and more sustainable.

• Handle entry level customer related issues and concerns
• Record all customer interactions into a CRM (Customer Relationship Management) Database
• Process standard orders & Maintain order accuracy
• Ensure all orders are entered within timeframe
• Process changes and enhancements to orders
• Actively participate in departmental activities and initiatives
• Maintain complete customer records of all direct customers returns, orders, credits, and requests
• Maintain close collaboration with Field Service team

Key skills and qualifications

• Bachelor's degree
• Some years of experience in the field
• Fluent English
• Good knowledge of Microsoft Office
• Some years of experience with SAP - nice to have

Our offer

• A culture that fosters inclusion, diversity and innovation
• Career growth opportunities
• International work environment
• Packet of benefits (monthly bonus, Multisport Card, Medical Insurance)
• Flexible working hours
• Opportunity to grow

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and make an impact!

#TheFutureIsWhatWeMakeIt!

Additional Information

• JOB ID: HRD228396
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 3600
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt