Grade IResponsible for providing customer service support to help to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers and maintaining an accurate understanding of the customer's needs and expectations.Entity:
Customers & Products

Job Family Group:
Business Support Group

Job Description:

On a given day, your work includes:

• Lead the effective integration of cross-functional (GBS/Finance/ Sales/Marketing and Global supply chain and logistics) activities which impact our ability to provide a high quality customer experience;
• Facilitation and delivery of key customer management processes - Lead to contract(L2C), Order to Cash (O2C), Customer Rebates and Aftersales management;
• Customer onboarding including CDD Clearance Checks, Credit Applications, Customer Master Setup/Maintenance, E-Ordering (portal, EDI);
• Supervising performance against the key operational metrics (CSA metrics) & drive continuous improvement;
• Performance reporting, data analysis and providing key insights;
• Drive the digitilisation agenda according different needs per cluster;
• Prepare and distribute formal internal/external Customer communications;
• Support any internal/external audits relevant as required along with the rest of the customer operations team to ensure safe, reliable and compliant operations;
• Lead and support customer operations cluster projects, systems/applications roll-outs, trouble shooting and provide required user training;
• Document and review of customer operational processes, identify, drive efficiencies/simplification and process improvements;
• Conduct customer visits when required.

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life.

These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits! We operate a hybrid model with 60% from the office and 40% from home with flexibility as agreed with line management.

Travel Requirement
Some travel may be required with this role, this is negotiable

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Analytical Thinking, Business process improvement, Commercial acumen (Inactive), Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.