Grade IResponsible for providing customer service support to help to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers and maintaining an accurate understanding of the customer's needs and expectations.Entity:
Customers & Products

Job Family Group:
Business Support Group

Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

Join our Team and advance your career as a

Technical Services Specialist - North & West Africa

Responsible for providing technical advice and support regarding BP/Castrol products, solutions and their applications - including resolving specific technical problems. Support the sales team in prospect and pipeline management as the technical expert as per the agreed technical offer framework for the market

In this role You will:

• Support with any requests for technical services where application requirements are intricate, handling technical queries quickly and optimally.
• Actively assist sales teams in resolving technical issues from the use of products/solutions in a timely manner to ensure the company reputation for quality is reinforced, visiting customers to resolve problems when required
• Assist in coordinating all technical issues related to product trials and interprets laboratory reports, as required
• Keep abreast of the latest technical developments so as to be able to competently provide sound technical support
• Support technical knowledge empowerment to the field force through helping with the technical training to sales teams, customers and distributors
• Provide technical training to internal staff, channel partners, technical service vendors and customers where required, in order to improve overall customer happiness

What You will need to be successful:

• Relevant technical certification/degree required
• Should possess sound technical understanding of Lubricants and product applications. Engineering, technical or Sales background required.
• Minimum of 5 years experience in lubricants industry.
• Expert in the science of lubrication with a wide and deep knowledge of Castrol product ranges and offers.
• Able to show good understanding of industry trends and basic knowledge of key customer operations across a number of key customer and industry section.
• Fluent in Arabic, French & English.

It's an exciting time to join bp. We've set out a new purpose to reimagine energy for people and our planet. At the heart of this is accelerating our progress on diversity, equity and inclusion - we aim to be a company where everyone can be their best and true selves and reach their full potential.

Travel Requirement
Up to 50% travel should be expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Analytical Thinking, Business process improvement, Commercial acumen (Inactive), Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.