About the role
The Head of Operations is responsible for leading and developing the team of three Operational Managers to deliver a high level of customer service excellence and operational performance across all our workstreams (PE, Metering & First Response and Transmission) across the BBCLG contract with Gas Networks Ireland (GNI). Reporting directly to the Head of Contract as an integral part of the senior management team, the Head of Operations will work closely with all other members of the senior management team.
As Head of Operations your time will be split between site and office, enabling you to provide direct support, engagement and performance management as a team and on a one-to-one basis. You will support in coordination of the internal structure; leading with a focus on company policies and procedures, goals and objectives to ensure an efficient (and improved) working environment, where we can delivery on our commitments, to budget and with deadlines met consistently.
You will provide strategic leadership and direction for the business to achieve its short- and long-term goals - developing, challenging and scrutinising company initiatives ensuring customer and stakeholder satisfaction.
What you'll be doing
AccSet up the strategic direction of the operational department.
AccEnsure all work is carried out in accordance with national standards, international standards, GNIs OPM and leak management procedures, company safety rules, health and safety legislation and quality and environmental standards.
AccSet up and monitor the department budget to ensure high quality delivery against business targets.
AccEnsure KPI targets are met.
AccUnderstand and meet GNIs requirements, obtaining feedback and resolving issues appropriately.
AccUnderstand the risk framework to identify potential risks and opportunities.
AccManage resources to increase sales values and profit margins and reduce operating costs
AccKeep up-to-date with industry developments and raise awareness of company profile
AccDrive sales activities on the GNI Contract.
AccDevelop effective working relationships with suppliers and subcontractors to optimise operational performance.
AccWork closely with HSEQ Manager to drive safety performance.
AccGNIs engineering, customer and management teams
AccBBCLG management team
AccBBCLG Central Functions
AccStakeholders both internal and external
AccPreconstruction & Planning functions
AccTo operate in an open and even-handed manner with all personnel across the business. Treat others with courtesy and respect.
AccTo proactively contribute to teamwork and cross-functional working.
AccBehaving with integrity and demonstrating professional image at all times.
AccTo take personal responsibility & accountability for actions.
Equalities and Diversity:
AccMaintain effective working relationships with colleagues and contribute to a working environment that is considerate and supportive to all.
AccUphold BBCLGs Equal Opportunities policies and practices and ensure its understanding and implementation by any staff that you may supervise.
Who we're looking for
Skills Required Include:
(knowledge / qualifications / experience)
AccExperience in the utilities industry desirable.
AccExperience in a fast paced delivery environment.
AccProject Management skills including business case development.
AccAn analytical thinker with the ability to process data and assess risks.
AccGood experience of leading a senior team is essential.
AccProven track record of delivery performance in a senior management role.
AccCourage and determination to challenge current practices and mindsets, challenge senior leaders while maintaining effective relationships
AccProficient with Microsoft Office applications
AccExcellent verbal and written communication
AccIndependent objective thinker
AccSelf-motivated with ability to prioritise workload/tasks and work under pressure
AccAbility to handle difficult and demanding situations
Training and Qualifications:
AccAccreditation within IOSH / NEBOSH and First Aid
AccILM 3 Desirable but not essential
AccLean Six Sigma experience an advantage but not essentialWhy work for us
The Balfour Beatty CLG Joint Venture provides extensive experience in the construction and installation of gas network infrastructures.
The Joint Venture is dedicated to achieving a ZERO HARM environment for its employees to work in and will continue to develop and recruit high calibre individuals to support its active management team and highly skilled workforce.
This is an opportunity for an experienced leader to contribute to our continued success and make an impact within the Balfour Beatty CLG Joint Venture.