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General Manager (EAL) job in London at Mace Group

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General Manager (EAL) at Mace Group

General Manager (EAL)

Mace Group London, Greater London Full-Time
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The opportunity

First passenger cableway in London to provide regular transit over the River Thames and which is one the highest profile London attractions.

Mace Operate act as a trusted partner for TFL. To provide leadership and direction to the operations and maintenance teams to ensure the reliable and safe operation of the passenger lifts between the Royal Victoria Dock in the north and the Greenwich Peninsula in the south. To manage available resources, promote an ethos of team work and instil a culture of continuous improvement.

To ensure the various sub-contracted service providers deliver safe and consistent services and promote a culture of safe service excellence. To develop a relationship built on trust between the TfL client in addition to delivering performance data as is required to ensure that performance can be demonstrated and service payments are secured.

Your responsibilities will include:

  • Providing service delivery, operational management of internal and external service delivery teams, ensuring quality of services provided are continually improved and exceed customer expectations.

  • Implementing best practice procedures in line with company policy and specified standards, for QSHEW, quality, environmental and technical standards.

  • Ensuring a high level of service is achieved through robust management of suppliers and measurement of performance.

  • Taking control and responsibility emergency situations which may involve a controlled disembarkation of the system using agreed contingency procedures. Forming part of the incident manager team for out of hours call outs.

  • Overseeing the financial management, budget responsibility and financial reporting to the client and Mace.

  • Providing commercial management. Designing, proposing and implementing new initiatives in order to drive volume, increase yield and improve customer satisfaction.

  • Minimising risk and maintaining or improving profitability against agreed targets.

  • Overseeing the relationship management with client, supplier and team relations.

  • Providing strategic and technical support.

  • Identifying and pursue opportunities for and with Mace.

  • Implementing commercial strategies agreed with the client, noting financial incentive targets and rewards as agreed with TfL.

  • Continuously developing and maintaining excellent customer service at all times, noting financial incentive targets and rewards agreed with TfL.

About you

Recognised QHSEW qualification (NEBOSH). Good understanding of FM services and compliance management. You are digitally savvy, can build lasting client relationships. You will have a facilities management or leisure background and be hungry to grow your career and enjoy the opportunities Mace have to offer.

Rewards and recognition

With Mace you will deepen your knowledge and skills, work with inspiring colleagues, influential clients and get to see the world.

We invest in our people and provide a strong benefits package including private medical insurance allowance and health and wellbeing commitment that includes volunteer day.

About us

Mace’s Operate division is a global facilities management provider that creates and manages exceptional workplaces on behalf of our clients. Building on Mace’s unique experience in building and managing the built environment, we can deliver a complete workplace experience service anywhere in the world.

Operating through our global hubs in London, Dubai, New York, Johannesburg and Hong Kong, we constantly strive to bring a better perspective for our clients and the communities we work in across the world. We do this by delivering exceptional integrated facilities management, help desk services and facilities management consultancy.

Four simple values guide our behaviour in our pursuit of a better way; Safety first - going home safe and well, Client focus - deliver on our promise, Create opportunity - for our people to excel, Integrity - always doing the right thing. We aim to attract the best and brightest people, whatever their background, to bring new perspectives to some of the most complex and inspiring projects around the world.

“Mace is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people to excel.”


Recommended skills

Emergency Handling
Financial Management
Customer Satisfaction
Customer Relationship Management
Financial Statements
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Job ID: MACE-09081