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Helpdesk Administrator (Rail) in Derby, Derbyshire, United Kingdom



Job description

Job Title: Helpdesk Administrator
Location: Derby
Sector: Facilities Management / Rail
Job Type: Permanent role
Salary: Circa £20,000 - £23,000 Per Annum + Package (Negotiable)
Interview: Video or Telephone Interview (During COVID-19 period)

Our client, a large Construction, Civil Engineering and Rail Contractor, are looking to hire a Helpdesk Administrator in the Derby area, to help support upcoming workload. This is a permanent role that will entail working as part of the internal Helpdesk Team, completing administrative duties, to ensure that Rail Operations function as planned, ensuring that all works are fully compliant.

The role itself will entail working for our client's Facilities Management division, who look after a large network of Rail projects, including both Rail Stations and Site Offices across the region.

Daily duties will include, but are not limited to:

  • Filing and scanning documentation/certification, for all works completed, to ensure compliance with the end client.
  • Checking and where appropriate, amending labour times/materials etc, on work orders.
  • Processing project access requests and providing RAMS (Risk Assessments and Method Statements) to all operatives when required.
  • Updating the internal works planner, working in conjunction with Management staff, to ensure Engineer availability at all times.
  • Processing timesheets & expenses for internal/external workforce.
  • Booking Plant using COINS software (Training provided).
  • Producing reports for various staff internally.
  • Booking travel arrangements where required, ensuring booking are cost-effective.
  • Ordering PPE, Uniform & Equipment for the workforce, alongside any other necessary items.
  • Updating various trackers for management staff.
  • Filing, scanning and storing Operative's information.
  • Completing Labour & Material Audit Checks for Commercial Team. (Training provided).
  • Working collaboratively with the wider team.

Candidates will ideally have:

  • Previous experience working in a similar role, within the Construction/Civil Engineering sector (Previous work on Rail projects is ideal).
  • Previously worked on multiple projects at once.
  • Strong IT skills, including the use of Microsoft Office (Knowledge of CAFM systems is advantageous).
  • Strong communication and teamwork skills.
  • GCSE's qualifications.

For more information or to apply for this role, please e-mail

Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at anderselite.com/non-discrimination-policy

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