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DIO Housing Estate Officer

Ministry of Defence

Closing date: 30 Oct 2019

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Reference number

20916

Salary

£25,383

pro rata

Grade

Executive Officer

Band D

Contract type

Permanent

Business area

MOD - Defence Infrastructure Organisation, Regional Delivery Accommodation

Type of role

Estates

Operational Delivery

Working pattern

Flexible working, Job share, Part-time

Number of posts

1

Location

Brompton, Kent, ME7 5AS

About the job

Summary

This is a part-time post of 19.5 hours per week not inclusive of meal breaks. This position is a job share position.

Join the Defence Infrastructure Organisation (DIO) and have a future that matters: Be proud; Be challenged; Be unique.

Job description

As a DIO Housing Estate Officer you will engage with Occupants, Contractors and Service Providers delivering a quality service for accommodation. The area you will cover for the South East (S.E.) London and Kent patch comprises of 982 properties

Responsibilities

You will carry out assurance of the National Housing Prime (NHP) core service delivery of contract deliverables in line with our process.

Attend 20% of all move ins jointly within your Area of Responsibility (AOR) ensuring results are accurately recorded.

Monthly physical reviews of grounds maintenance/play parks in line with contract specification and patch management, ensuring NHP are maintaining your AOR within the terms of the contract requirements, taking responsibility of all issues, failings and concerns, raising them in the first instance with your respective NHP Accommodation Officer (AO). Where resolution cannot be achieved you are to escalate to your line manager.

Conduct physical reviews of voids prior to move in, advising the NHP where meeting the required performance levels may not be achieved without resolute action.

You will be responsible for requesting, monitoring and assuring the delivery of additional services including maintaining a log of Statement of Need (SON) approvals.

Responsibility to monitor Revised Move In Standard (RMIS) and Additional needs disabled adaptations (ANDA) approvals/progression for Service Family Accommodation (SFA) in your AOR, assuring stated requirements are met, including quality and approving payment within your delegation, escalating any issues with quality or time related delivery to your additional works focal point.

You are to act as the service manager representative on behalf of the service manager within your delegations for your AOR for NHP delivery. Due cognisance is to be paid to collaborative business relationships in all contract liaison activities, ensuring the contract is delivered against the requirements escalating matters appropriately.

Attendance of monthly area meetings and 3 monthly regional meetings.

Report weekly to your line manager, activities, issues and trends in the NHP performance.

You are to work in collaboration with the NHP staff at all levels with issues being resolved at the lowest level through negotiation and discussion where feasible, developing a constructive working relationship whilst providing advice and guidance in the delivery of contract requirements using specialist knowledge and experience.

Support your colleagues across the region including Estate visits outside your AOR to help.

Desirable Licence

Full Driving Licence

Travel Requirements

The areas covered by this office are very dispersed and regular visits to various locations are required to be undertaken as part of the role.

About our Team

The London and Kent team comprises of six members of staff working to one Area Manager. There are two teams of three covering Kent, SE, SW, NW and Central London. These teams are based at Brompton and Northolt.

About DIO

DIO is part of the Ministry of Defence (MOD). We play a vital role in supporting Defence by leading and managing the delivery of what the Armed Forces need to live, work, train and deploy on operations. Our people share the common goal of supporting our Armed Forces through management of the military estate. See more on Defence Infrastructure Organisation - GOV.UK

To find out more about us, view our YouTube video

To help achieve our objectives, we believe in six important values (Safety first, Collaboration, Integrity, Agility, Accountability and Enthusiasm) that underpin our vision and mission. These values equip us for the future and shape how we work together. These values are designed by DIO for DIO.

Behaviours

We'll assess you against these behaviours during the selection process:

* Making Effective Decisions

* Working Together

* Managing a Quality Service

* Delivering at Pace

* Leadership

* Communicating and Influencing

Benefits

Benefits

We are passionate about delivering great things for our customers. But we also know you will have a life outside of work; we respect your priorities and our industry leading flexible working practices will give you real freedom to balance work and life.

We employ talented people who challenge and guide each other. At DIO you will work within a highly capable team who will support you to develop your skills, knowledge and experience.

Some of the many benefits you will receive:

Professional and Personal Development of skills

Flexi-time scheme upon completion of 6 months service

Alternative working practices

25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years service

In addition to 8 public holidays per year you will also receive leave for HM The Queens birthday.

Minimum of 15 Days Special Leave in a rolling 12-month period for volunteer reserve commitments.

Special Paid Leave to volunteer up to 6 days a year.

Enhanced maternity, paternity and adoption leave.

Highly competitive pension scheme

Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops

Learning and development tailored to your role

An environment with flexible working options

A culture encouraging inclusion and diversity

A Civil Service pension

Allowances

This post does not offer any assistance with relocation allowances.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Things you need to know

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours.

Please ensure that at the application and interview stages of the campaign you use the information in the Success Profiles Frameworks (linked above) to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

At application, you will be assessed against the following:

Behaviours

Making Effective Decisions

Working Together

Managing a Quality Service

Delivering at Pace

Leadership

Communicating and Influencing

At interview, you will be assessed against the following:

Behaviours

Making Effective Decisions

Working Together

Managing a Quality Service

Delivering at Pace

Interviews will take place at DIO 30, Garden Street, Brompton. ME7 5AS within 2 weeks of the closing date.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : CAROLINE WALKER

Email : <email address removed>

Telephone : <phone number removed>

Recruitment team :

Email : <email address removed>

Further information

Applicants should monitor their Civil Service Jobs application centre regularly for updates.

Some of MoDs Terms and Conditions of Service (TACOS) changed from 3 February 2014. Those TACOS changes applied to Broader Banded and Skill Zone staff who were new recruits to MoD or who were appointed to a post on substantive promotion, progression or advancement. On the same basis, the TACOS for Departmental Retained Grades changed with effect from 01 September 2014. The document attached to this advertisement provides more information.

All employees joining MOD who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.

Following the introduction of the new Government scheme Tax Free Childcare, the Childcare Voucher scheme has now closed to new entrants. Applicants should be aware that any move across the Civil Service on or after 5 October 2018 may have implications on an employees ability to carry on claiming childcare vouchers. You can find out more about Tax Free Childcare at <web address removed>.uk

If you need to contact Defence Business Services (DBS) regarding this vacancy, please contact the DIO Enhanced Recruitment Team on <email address removed>

Complaints

Please be aware that the selection and interviewing of applicants is the responsibility of the Recruiting Line Manager (RLM) and not the Defence Business Services (DBS) Resourcing team. DBS do not play any part in the selection and interview process.

Therefore, if you wish to discuss your feedback, or you are dissatisfied with your markings, you should in the first instance raise this with the Recruiting Line Manager of the vacancy.

If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint. by writing to DBS at the following address:

Defence Business Services, Scanning Hub, PO Box 38, Cheadle Hulme, SK8 7NU

If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address:

Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ

Or by email: <email address removed>

Cabinet Office Fraud Checks

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant whose details are found to be held on the IFD will be refused employment

Civil Service Recruitment Principles

Please see the link below for the civil service recruitment principles.

<web address removed>.uk/recruitment/recruitment-principles/

To find out a bit more about what its like working for MOD, visit the Civil Service Careers Website

<web address removed>.uk/departments/working-for-the-ministry-of-defence/

Please see the MOD Privacy Notice link below which describes how we will use your personal data, explains your rights and gives you information you are entitled to under Data Protection legislation.

<web address removed>/publications/ministry-of-defence-privacy-notice/mod-privacy-notice

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