At bp, we're striving to meet the growing global demand for safe, sustainable, affordable energy. A career in digital design is an opportunity to grow and deliver innovation at pace while shaping the future of bp.Our bphxd (Human Experience Design) team is passionate about designing for a digital and sustainable future and putting humans at the heart of design. As part of the team, you'll be transforming bp to a more efficient business that makes the best possible use of all its resources in pursuit of our net zero ambition. You'll also help to develop new businesses, products, and services, delivering progressive projects and growing your talent in all kinds of new and exciting ways within the digital heart of bp.Entity:
Innovation & Engineering

Job Family Group:
IT&S Group

Job Description:

The Role

The Service Design Lead is a key member of the Design discipline. You will promote Service Design standards and support the team in developing and maintaining them, as the foundation for crafting cohesive experiences. Your role will be 'hands on' as an Individual Contributor, who is performing service design activities within a Discovery Squad.

You are someone who is passionate about building outstanding experiences and who thinks deeply about people, and the experiences we create, making them better for humans, our business, and the planet. You are a leader that cares about developing junior Service Designers, while actively inputting into our discipline to continually improve the quality of our design practice.

Your Accountabilities

• Part of a multi-disciplinary discovery squad, you will be working to uncover opportunities for product development, identifying and quantifying the value, and validating potential solutions with customers
• Use service design methods to solve complex business problems, think strategically about opportunities, and facilitate the creation of a shared experience vision
• Own and lead all service design activities for the squad, ensuring that the appropriate processes, methods and stakeholders are engaged to generate quality outcomes for customers and the business
• Ensure that activities and team members are supported when it comes to conducting Service Design activities to gather insights, map journeys, ideate and prototype product solutions
• Working with data - qualitative and quantitative - to inform all design decisions
• Champion Service Design across the organization, educating, influencing and guiding stakeholders and partners
• Coach and mentor other Service Designers within the organization.
• Be an active contributor to the development of the Service Design practice, defining methods, standards, and ways of working
• Driving a user-first mentality and a design thinking methodology into everything you do. A passionate advocate of putting the user front and center with user-informed design decisions.

About you

Experience is what matters most. The successful candidate should have experience working as a service designer with an in-house design team or at a design agency. Experience of leading multiple teams across a range of large-scale projects would be beneficial. You should have a portfolio that highlights your approach to problem solving coupled with your skills in service design. Other skills required:

• Be a natural leader in your field, an experienced practitioner, and a skilled team lead, in tune with industry trends and developments

• Understand qualitative and quantitative research methods and when to use them. Extensive experience of planning and facilitating user research, and analysing the data to provide practical insight
• Knowledge and experience of a wide range of tools and methods, such as service design blueprints and personas.
• Ability to dive into, and map the complex backstage capabilities such as Technology, People, Processes, and Policies
• Ability to create engaging narratives that are used to help stakeholders to empathise with the research insights, as well as to bring to life the target state customer and colleague experience
• Able to confidently facilitate and lead workshops with both designers and product partners to create a shared understanding of the problem space, the users, and the end-to-end journey
• Develop and cultivate strong relationships within a diverse partner community, manage their expectations and consider multiple perspectives in the definition of solutions
• Coach others in the approaches and attitude of Design Thinking to help accelerate the adoption of design within the organisation.
• Have excellent communication, presentation and interpersonal skills; able to frame complex concepts simply, clearly and persuasively and adapt for different audiences and org levels
• Be an active member of the Service Design community to share knowledge, develop innovative approaches to problem solving, and contribute to the evolution of the tools and methods of the practice

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.